FAQs
✶ HairStar Wigs — Frequently Asked Questions ✶
1. ✨ What makes HairStar Wigs different from other wig brands?
HairStar Wigs offers luxury wigs, comfortable wig caps, and inclusive beauty solutions in every strand. Our styles are hand-selected by a beauty expert to reflect real women’s lives, featuring authentic models, diverse textures, and uncompromising comfort.
2. 💖 Are your wigs suitable for women experiencing hair loss?
Yes. Many of our customers wear HairStar Wigs to navigate hair loss solutions with confidence. We focus on soft, breathable wig caps and natural-looking wigs that provide coverage, style, and empowerment — no matter your journey.
3. 🌟 Do you offer protective styles?
Absolutely. Our wigs are perfect for women embracing protective hairstyles to maintain healthy hair underneath. From sleek bob wigs to voluminous curly wigs, our designs are easy to wear and gentle on your natural hair.
4. 🛍️ How do I choose the best wig for me?
Each product page includes detailed wig sizing guides, texture descriptions, and styling tips — plus visuals featuring real women so you can see the wigs in action. If you need guidance, message us anytime and we’ll help you select the perfect match.
5. 🔥 Are the wigs pre-styled or customizable?
Most HairStar Wigs come beautifully pre-styled wigs and ready to wear. Some styles allow for heat styling and gentle customization. Each listing notes whether the wig is heat-safe or versatile for styling.
6. 🌍 Do you ship internationally?
We currently ship within the United States and selected international regions. International wig shipping options will appear during checkout based on your location. Want us to expand to your area? Send us a message — we’d love to know!
7. 🔄 What’s your return policy?
Due to the intimate nature of our products, we offer exchanges or store credit on unused wigs still in original packaging. Please refer to our full wig return policy on the website or contact our team for support.
8. 🎨 Can I request a custom style or fit?
While we don’t offer fully custom wigs at this time, we’re constantly curating new styles based on customer feedback. Let us know what you’re looking for — your voice helps shape our next collection!
9. 🧴 How do I care for my wig?
Proper care ensures your wig stays beautiful and lasts longer. Use gentle wig shampoos and conditioners for wigs, store your wig on a stand, and avoid excessive heat unless the wig is heat-safe. Detailed wig care instructions are included with every purchase.
10. 💸 Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive wig discounts, early access to new collections, and special promotions. Follow us on social media for wig flash sales and giveaways.
11. 📦 Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email. Use this to monitor your package’s journey to your doorstep.
12. 🎉 Are your wigs suitable for special occasions?
Definitely! Our collection includes styles perfect for wedding wigs, party wigs, and other events. Whether you’re looking for elegant wigs or bold styles, we have options to match your needs.
13. 💳 What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. During checkout, you’ll see all available payment methods for your convenience.
14. 📞 How can I contact customer support?
Our customer support team is here to help! Reach out via our Contact Us page, email us at support@hairstarwigs.com, or message us to request a call back email us We aim to respond within 24 hours. Chat Available 7:30am - 4 p.m.
Reach out to us
Still have questions? Reach out to our customer support and we will love to assist!